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Hayedos Roble S.L. is the owner of Santander4you. Hayedos Roble SL takes user privacy seriously. This Privacy Policy (our “Policy”) governs the manner in which Santander4you collects, uses, maintains and discloses information collected from users (each a “User”) of the mobile website and other websites formats, as well as any products, services, features, content and applications offered by Santander4you (together with the Sites and the Apps, the “Services”). We encourage Users to read this Policy carefully. By visiting the Site and/or using the Services, you are agreeing and consenting to the practices described in this Policy. If you do not agree with all or part of this Policy, or do not wish to be bound by it, you are not authorised to visit the Site, download the App and use the Services.


Data Controller


For the purposes of the Site and the App, Hayedos Roble SL complies with the guidelines of the organic law 15/1999 of 13 of December of protection of data of a Personal nature, the Royal Decree 1720 / 2007 of 21 December, which approves the regulations implementing the organic law and other regulations in force at any time, and sailing to ensure proper use and treatment of personal data of the user. To do this, along with every form of I collected data of a personal nature, services that the user can request to, will inform the user of the existence and acceptance of the particular conditions of the processing of data in each case, informing him of the responsibility of the created file, the address of the person in charge, the possibility of exercising your rights of access rectification, cancellation or opposition, the purpose of the processing and communication of data to third parties where appropriate. Also Santander4you advises giving compliance with the law 34/2002 of 11 July, services of the information society and electronic commerce through the travel agency Exploring Cantabria, and ask your consent to the processing of your e-mail address for commercial purposes at each time.


Personal Data


For the purposes of this Policy:


“Personal Data” means information about an identified or identifiable individual. An identifiable individual is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his physical, physiological, mental, economic, cultural or social identity; and

“Processing” means the collection, recording, organization, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, blocking, erasure or destruction, or any other use, of Personal Data.


We may collect Users’ Personal Data, and further Process those Personal Data, as set out below. Third parties may also provide Santander4you with Personal Data about Users. Such Personal Data will be Processed in accordance with this Policy.


Collection of Personal Data


Santander4you or Exploring Cantabria trade mark may collect Personal Data from Users or their devices when they: visit any Services, register to use any Services, use any Services, download any Services, contact us by mail, phone, email or any other means; or otherwise interact with us.


When Users visit the Site, their devices and browsers will automatically disclose certain information. The disclosed information may include a User’s browser characteristics, IP address, device operating system, language settings, dates and times of connecting to the Site and other technical communications information. Some of this information may constitute Personal Data. Santander4you may also collect information about your online activities over time and across third party websites or services.


Santander4you or Exploring Cantabria may also collect any of the following types of Personal Data from Users, in the course of using the Site or the App: contact information (e.g., name, address, email address, phone number, or social media details), username and password. If you access the services using your Facebook or Google credentials, we may collect certain information such as your name, picture and email address. We will use all information available through Facebook or Google in accordance with the Facebook or Google policies respectively and your privacy settings in Facebook and Google respectively. We may use your contact information to send you information about our Services, when we feel such information is important. You may unsubscribe from these messages through your User account settings, although we reserve the right to contact you even if you unsubscribe if we believe it is necessary in connection with the Services, such as for account recovery purposes.


Some of our services, such as our App may collect geo-location data. You may stop sharing this information adjusting the location services’ settings of your mobile device.


We may receive a confirmation when you open an email from us.


We may collect statistical information about the use of the Services by unregistered and registered users. Some of this information is derived from Personal Data.


We may serve advertisements and allow third party advertisements through the Services, to support and enhance the Services. When you visit our Site, App or use our Services, third parties such as ad networks may collect information about your online activities over time and across websites. We are not responsible for the privacy practices of these third parties. Advertisements served through the Services may be targeted and served to particular Users who fit a certain general profile category. This information may be inferred from information provided by Users, may be based on your activity on third party websites, or may be based on the usage patterns of particular users.


Users may refuse to supply Personal Data when using the Site, the App and/or the Services, but doing so may prevent them from accessing the Services or certain features of the Services.


Santander4you and Exploring Cantabria may receive Personal Data about third parties from Users (for example, if third parties are identified in any communications sent from Users to The Culture Trip). Whenever Users make any such disclosures, Users must ensure that any affected third parties have consented to: (i) the disclosure of their Personal Data to Culture Trip; and (ii) Santander4you or Exploring Cantbria’s further Processing of those Personal Data in accordance with this Policy. If Users cannot obtain such consent, Users must refrain from communicating the Personal Data of third parties to Hayedos Roble SL.


Processing of Users’ Personal Data


Santander4you and/or Exploring Cantabria may Process Users’ Personal Data for the following purposes:


  • to display the content of the Site, the App and the Services and any customisations selected by the User including advertisements;

  • to support, enhance and improve the Site, the App, the Services and our customer service;

  • to verify the User’s identity;

  • to respond to Users’ service requests and support needs;

  • on an aggregate basis, to understand how Users collectively use the features of the Site, the App and the Services;

  • to administer content, promotions, surveys or other features of the Site, the App and the Services;

  • to show and send Users information and content relevant to their interests, for the purposes of lead generation;

  • to send Users communications regarding administration of their accounts and the features of the Site, the App or the Services;

  • to notify Users of changes to the Site, the App or the Services;

  • to perform data analyses and other Processing (including trend analysis and financial analysis);

  • to give effect to the User’s legal rights;

  • to share interests and other relevant information between Users;

  • to protect against fraud, identity theft, and other unlawful activity;

  • to exercise legal rights or defend legal claims;

  • to comply with applicable laws and regulations, relevant industry standards and our policies; and

  • in any other way that we notify to Users at the time of collection of their Personal Data.


Protection of Users’ Personal Data


Santander4you is committed to processing Users’ Personal Data securely. We adopt appropriate data Processing practices, and appropriate technical and organisational security measures, to protect against unauthorized access, alteration, disclosure or destruction of Personal Data. Users are responsible for keeping their access credentials for the Services safe and confidential. Users should notify Santander4you promptly if they become aware of any misuse of their access credentials, and immediately change their passwords. We provide a SSL secured communication channel, and all data transferred using this channel are encrypted and protected with appropriate digital signatures. However, Users should be aware that the Internet is not a secure environment for Personal Data. We cannot provide absolute assurances that Users’ Personal Data will be secure during transmission across the Internet. Any such transmission is entirely at Users’ own risk.


Disclosure of Users’ Personal Data


Santander4you and Exploring Cantabria may disclose Users’ Personal Data to third parties in the following circumstances:


  • We may share Users’ Personal Data with recipients within our corporate group, for the purposes of operating our business, operating the Site, the App, or the Services, for the purposes of lead generation, or otherwise for the purposes set out in this Policy.

  • We may share Users’ Personal Data with recipients outside our corporate group, for the purposes of operating our business, operating the Site, the App, or the Services for the purposes of lead generation, or otherwise for the purposes set out in this Policy.

  • We may use third party service providers to help us operate our business, the Site, the App, or the Services or to administer activities on our behalf, such as sending out newsletters or we may share Users’ Personal Data with these third parties for the purposes set out in this Policy.

  • We may share generic aggregated demographic information with our business partners, trusted affiliates and advertisers for the purposes outlined in this Policy. While we make all reasonable efforts to ensure that such information is anonymized, it is possible that Users’ Personal Data may be disclosed.

  • Subject to obtaining appropriate consent, we may share Users’ Personal Data with our third party marketing partners, for direct marketing purposes. Users may withdraw their consent at any time, or object on legitimate grounds at any time to the Processing of their Personal Data, by contacting us via the Site or the App, or by using the contact information provided in this Policy. We will apply Users’ contact preferences going forward. If Users make a payment via the Site, the App, or the Services Users’ Personal Data may need to be provided to third parties (e.g., payment services providers) for the purposes of facilitating those payments.

  • If we sell, merge or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution, liquidation or other restructuring), we may disclose Users’ Personal Data to the prospective seller or buyer, or their representatives, provided that we have first taken reasonable steps to ensure the security and confidentiality of such information.

  • We also may disclose Users’ Personal Data: (i) in connection with any legal proceedings, or otherwise for the purposes of establishing, exercising or defending any legal rights; (ii) if required by applicable law, regulation or legal process; (iii) in response to requests by government agencies and law enforcement authorities; (iv) when we believe disclosure is necessary or appropriate to prevent physical harm or material financial loss; or (v) for the purposes of investigating actual or alleged unlawful activity.


Third party websites


Users may find advertising or other content on the Services that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by third party websites linked to or from the Site, App or Services. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to the Site, is subject to that website’s own terms and policies.


Unsubscribing from marketing communications


From time to time, we, or our service providers, may contact Users via email or other electronic means, to provide information relating to products or services that may be of interest to those Users. If any User wishes to unsubscribe from receiving future communications, we include detailed unsubscribe instructions in each such communication. Alternatively, the User may use the unsubscribe features provided through the Services respectively. Please note that, in the event that a User unsubscribes from receiving communications relating to marketing or advertising, we may nevertheless continue to contact the User for the purposes of account administration, or as required by law.


Users’ rights 


It is the responsibility of each User to ensure that their Personal Data held by Santander4you or Exploring Cantabria is complete, accurate and up-to-date. Subject to applicable law, users may have the right to access their Personal Data held by Santander4you or Exploring Cantabria, correct any errors in those Personal Data, object on legitimate grounds to the Processing of those Personal Data, and/or request the deletion of those Personal Data. A fee may be payable for providing Users with copies of their respective Personal Data. These rights may be exercised by sending a request to


Data retention


We will only retain Users’ Personal Data for as long as we require those Personal Data in connection with the purposes set out in this Privacy Policy. We may also be required to retain Personal Data for additional periods of time, for example, where required by applicable laws or regulations.




. right of EXCLUSION: Exploring Cantabria reserves the right to deny or withdraw access to the portal and/or services provided without prior notice, to own instance or a third party, to those users who violate these conditions General of use.

10. GENERAL ITEMS: Exploring Cantabria pursue breach of these conditions as well as any improper use of your Web site exercising all civil and criminal actions that may correspond to them by law.

11. MODIFICATION of the present conditions and duration: Exploring Cantabria may modify at any time the conditions here, being duly published as they appear here. The validity of these conditions shall be according to their exposure and they will be in force until they are modified by others duly published.

12. Useful INFORMATION about the use of COOKIES on this site WEB :In compliance with the provisions in article 22.2 of the law on information society services and electronic commerce (LSSI), and in accordance with the European directive 2009/136/EC, we inform you that this Web site accept the use of cookies What are cookies? A cookie is a small text file that stores useful information on the hard drive of your computer. Whenever you visit this website, our server will recognize the cookie and will provide us information about your last visit. Can prevent the storage of cookies on my computer? The majority of browsers accept the use of cookies automatically, but you can modify the settings of your browser so that it does not. What kind of cookies used this Web site? In particular, this site uses the following cookies: Cookies Analytics-analytical cookies collect information to evaluate the use of the website and the general activity of the same. Web Analytics is the measurement, collection, analysis and reporting of Internet data in order to understand and optimize the use of the Web site. Technical cookies-cookies techniques are strictly necessary for the use of this Web site. Functional cookies.-functional cookies are strictly necessary to provide the services requested by the users on this website.


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How to contact us


For any questions about this Privacy Policy, our data Processing practices, the cookies or your dealings with the Site, the App or the Services, please contact us at:


Calle Castelar, 49 bajo

39004 Santander

Cantabria- Spain


Acceptance of this Policy


Your use of the Site, the App and/or the Services is deemed acceptance of this Policy. Users who do not agree to the terms set out in this Policy, must not use the Site, the App and the Services.


Revisions to this Policy


Santander4you or Exploring Cantabria may update this Privacy Policy at any time, without providing specific notice. Users are encouraged to frequently check this Policy for any changes, and to stay informed about how we are helping to protect the Personal Data we Process. Users’ continued use of the Site, the App or the Services will be deemed acceptance of any amendments to this Policy.


Last updated: December 2017


you can notify us by email to the address

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